Complaints & Feedback

Internal dispute resolution scheme

If you have a complaint please contact our Complaints Officer by:


letter: The Complaints Officer, 501/23 Hunter St, Sydney NSW 2000

We will provide written acknowledgement of your complaint within 7 days of receipt and a formal written response within 45 days.

External dispute resolution scheme

If we cannot resolve your complaint, you may refer the complaint to the Credit & Investments Ombudsman. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

You can obtain further details about our dispute resolution procedures on request.

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