Complaints & Feedback
Internal dispute resolution scheme
If you have a complaint please contact our Complaints Officer by:
letter: The Complaints Officer, 501/23 Hunter St, Sydney NSW 2000
We will provide written acknowledgement of your complaint within 7 days of receipt and a formal written response within 45 days.
External dispute resolution scheme
If we cannot resolve your complaint, you may refer the complaint to the Credit & Investments Ombudsman. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.
You can obtain further details about our dispute resolution procedures on request.