Complaints & Feedback (IDR)

If you would like to raise a complaint with MKM Capital, the following procedures will allow it to be addressed:

Our internal dispute resolution scheme

If you have any complaints you should notify us by contacting our Complaints Officer by:
• e-mailing: enquiry@mkmcapital.com.au
• writing to: The Complaints Officer, 501/23 Hunter St, Sydney NSW 2000

Once received, we will provide written acknowledgement of your complaint within 7 days and a formal written response within 45 days.

Our external dispute resolution scheme

If we do not reach agreement on your complaint, you may refer the complaint to the Credit Ombudsman Services Ltd. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

Questions?

If you have any questions about our services, just ask at any time. We’re here to help you.